If you believe your product is faulty, or you have received an incorrect item, please submit a request through our Returns Portal and select the appropriate return reason.
Please provide a brief description of the issue and photographs where possible so our team can review your request.
For customers in the UK, US, Canada, Belgium, France, Germany and the Netherlands, once your request has been approved, a prepaid return label may be provided through the Returns Portal at no cost to you.
For customers in Australia and other regions not currently supported for prepaid returns through our Returns Portal, our Customer Service team will review the most appropriate resolution. Depending on the circumstances, we may arrange a return label separately or advise that the product does not need to be returned.
For faulty products, any item returned to us may be inspected by our Product team before a refund or replacement is processed.