If you experience a reaction after using one of our products, please complete our Consumer Skin Reaction Claim Form.
This allows our Customer Service team, together with our Regulatory and Product Development teams, to review your experience in detail and provide the appropriate guidance.
Once your claim has been reviewed and approved:
Customers in the UK, US, Canada, Belgium, France, Germany and the Netherlands may receive a prepaid return label through our Returns Portal, where a return is required.
For customers in Australia and other regions where prepaid returns are not currently supported through the portal, our team will arrange the most appropriate next step. This may include providing a return label separately or confirming that the product does not need to be returned.
A refund or replacement will then be arranged depending on the outcome of the review.