Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package:
Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.
If an order is undelivered because you were not available at the first delivery attempt, the delivery driver will leave a calling card and will re-attempt delivery again. Following the final attempt, the courier may deliver to your local “Access point" if nearby, or the parcel will be returned to us.
In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.
If you have not received your dispatch confirmation email within 2-3 business days or if you happen to receive a damaged item or experience any loss, don't hesitate to get in touch with our Customer Service team for prompt assistance.