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How do I track my order?
How do I track my order?
Nathalie avatar
Written by Nathalie
Updated over a week ago

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package:

Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.

If an order is undelivered because you were not available at the first delivery attempt, the delivery driver will leave a calling card and will re-attempt delivery again. Following the final attempt, the courier may deliver to your local “Access point" if nearby, or the parcel will return to shipper.

In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.

If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance.

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