Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package: You will typically receive your tracking number via email or your account dashboard on the Augustinus Bader website once your order is processed.
https://augustinusbader.com/ordertracking Use this link with your tracking number to monitor the real-time shipment status directly or through the carrier's website for updates.
Understanding Tracking Status Updates
Carrier tracking systems provide updates to showcase the status of your shipment. Here are some common statuses and tips on what they mean:
Label Created: This status indicates that the carrier has received your shipment information but may not yet have your package. In rare cases, there might be a delay in updating the status after the carrier picks up your package.
In Transit: Your order is on the way to the delivery address. The estimated delivery date should be visible at this stage.
Out for Delivery: The package is in your area and should arrive within the day. Verify that someone is available to receive the delivery if required. If delays occur or the status does not update for several days, it is advisable to check back with the carrier using the tracking number provided.
Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.
If an order is undelivered because you were not available at the first delivery attempt, the delivery driver will leave a calling card and will re-attempt delivery again. Following the final attempt, the courier may deliver to your local “Access point" if nearby, or the parcel will be returned to us. To address such situations, confirm the current tracking status using your tracking number and promptly contact the carrier or our customer service team if any issues persist.
In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.
If you have not received your dispatch confirmation email within 2-3 business days or if you happen to receive a damaged item or experience any loss, don't hesitate to get in touch with our Customer Service team for prompt assistance. Additionally, if delays are significant, you can inquire about possible compensation or goodwill gestures such as loyalty points.